Text “Start” to this number on WhatsApp +96171000971. Our live agents are available everyday from 10am-10pm, including weekends and holidays.
How can I place an order?
Send us the links/photos of the items you wish to order. We will reply with a delivery quotation including all fees and estimated delivery time. If you confirm, then we will process your order.
How are the extra charges calculated?
Extra charges are calculated based on the Weight ($19/kg Air Cargo), Lebanese Customs & VAT (depending on the price and category of your item), and Service Fees (10% of the total value of your order delivered to Lebanon).
Can I order more than one item?
Yes you can, as long as the sellers originate in the same country. Otherwise you will have to place another order for a seller originating from a different country.
Will I know the full price of my order before I confirm?
Yes you will see the full breakdown of all charges before you confirm.
How long will my order take to arrive?
The delivery time of your order depends on the seller you are ordering from. On average, delivery time takes 2-3 weeks from the moment you place an order. Please note, some sellers take a longer time to ship out and this can increase the delivery time to 4-5 weeks, and in some rare cases even more.
Do I need a credit card or PayPal to place an order?
No, you do not need a credit or a PayPal account to place an order. We do that for you.
Do you place bids on eBay?
Yes, we do. You’d have to provide us with the maximum bidding value you are willing to pay so we can start bidding on your behalf.
How do I pay for my order?
Cash on Order Pay the full amount when you confirm the order (most affordable payment option.) You can send the payment via OMT or by visiting our office.
Cash on Delivery Pay the full amount of your order when it gets delivered to your door. New customers are required to pay a small deposit for any order above $300 on their first order.
Financing Pay for your order in monthly installments. This option is available for orders above $2,000 to eligible clients with a salary certificate.
What shipping options do you offer?
Express Shipping Your order ships via Air Cargo ($19/kg, 2-3 weeks average delivery time). Economic Shipping Your order ships via Sea Cargo ($3/kg, 8-10 weeks average delivery time). Only available for bulk orders with weights above 20kg.
Can I order from any website?
Yes you can order from any website in the world as long as it is a trusted source. Please note, we do not place orders from websites originating from but not limited to: China, India, Turkey, Russia and Malaysia.
What is the minimum order value?
$50 before adding the extra charges.
Can I order anything I want?
Yes, you can order anything you want as long as it is legal and not banned by shipping carriers or Lebanese customs.
Unfortunately this is not possible as we would have already processed your order with the seller.
Does the size of my item matter?
No the size does not matter as long as the dimensions (length x width x height) of the package do not exceed 202cm.
Do you deliver all over Lebanon?
I do not have WhatsApp, is it possible to order another way?
Yes, you can visit our office to place an order.
If my item arrives damaged or not as requested, what will happen?
Your items are fully insured so you will receive a full refund in case of any damage as a result of shipping or mishandling. If your item/s arrive not as you requested then you will also receive a full refund or we will reorder them correctly at no extra charge to you.
Can I order from Ali Express or Ali Baba?
No, we do not place orders from these sellers.
Can I buy an item online and have Eve ship it to Lebanon?
No, we only ship items that we purchase ourselves due to security measures.
Where is your office located?
Beirut Symposium, 8th Floor, Sin El Fil - Beirut, Lebanon.